Almost every business is dependent upon technology and computers to some degree. IT managed service providers are emerging in greater numbers and can take the financial burden out of maintaining a large IT department from a medium to small business, as well as make economic sense for the large business. Almost every business owner knows about managed dedicated servers for web hosting and it is a small leap from there to other types of IT services.
In the digital age physical presence is not necessary for effective IT management. IT costs can fluctuate from month to month expenses with a managed solution can be fixed, while service levels can improve. This allows any company to budget IT department expenses from month to month and also avoid the expense of maintaining a large in house staff.
Every business has a different set of needs when it comes to IT and with a dedicated managed set of providers, the focus of the managed service can target the needs of the business exactly. Service providers as well are finding the managed solutions beneficial as customer satisfaction can be heightened, and long term relationships built by the alert service provider. Providers may well be able to save the client even more by anticipating potential problems and avoiding them as opposed to coming in after the problem has escalated.
Managed services for IT are not a new concept but some resistance may have to be overcome as many clients are used to considering IT an in house problem or in some cases calling for consultants only after the unthinkable has happened such as data loss or unauthorized access. There are particular areas that are simpler to transition to because the client base understands the potential losses or complications far outweigh the fixed monthly cost of a managed service. When considering a transition to fixed services a provider should also consider any government regulations which must be adhered to as well.
Security of data has always been a high priority for businesses and the potential market for managed services of this type is very large, particularly in small and medium sized businesses. Website hosting and data storage are also areas which tend to meet less sales resistance from the clients. Obviously these are not the only managed services which can be beneficial to both the customer and the provider but these areas have already gained wide acceptance.
Managed dedicated website servers have been common for many years and most clients with a web presence view these as most cost effective. Clients of these managed services find they need only consider the needs of their business and their customers and leaving the maintenance and security of the server to professionals frees them for the tasks which make them money. It generally works well for both the client who has a fixed expense each month for hosting fees and well for the provider who has a stable income and a team of experts to help maintain the servers.
Desktop as a service, software as a service and even infrastructure as a service have introduced customers to an entire new world of managed services which are cost effective and time savers as well. Both small companies and larger corporations find benefit in these service solutions. While not every potential customer is yet won over, the numbers increase daily.
With the right amount of marketing of the correct type it has been possible for service providers who formerly worked on an as needed basis to shift their focus to providing managed IT services. The benefits for both the service provider and the client are multiple. Once a client has been secured, those first months of service can cement customer loyalty.
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